If for any reason the customer is not satisfied with their purchase, unworn items can be returned for exchange, store credit or refund within 14 days from the date of receipt of the goods.
All customized products are excluded from the return or refund.
The jewelry must not have been tampered with, wet or altered and must not show any signs of use.
In the event that the customer receives defective goods, or that errors occur in shipments by www.stellabloom.it, it is required to follow the same instructions above. www.stellabloom.it reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for the return of the goods to its premises. For all aspects not specifically expressed, the European legislation for distance trading prevails.