Delivery

THE SHIPPING OF YOUR PACKAGE

• STELLA BLOOM ships in Italy with GLS courier, throughout the rest of the world with DHL Express courier.
• Orders are delivered from Monday to Friday from 9.00 to 18.00.
• stellabloom.it does not deliver to post office boxes (P.O. Boxes).
• A signature is required upon delivery.

PROCESSING OF THE ORDER AND DELIVERY TIMES

• Orders are shipped in 3/4 working days (Monday-Friday) from the order date.
• When the order is processed, the shipping times are as follows:
  
  • Italy: 1 to 3 working days
  • Rest of the world: from 4/6 working days
• STELLA BLOOM cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or other circumstances beyond the control of STELLA BLOOM.
• During the period of sales, promotions, events or national holidays, shipments may take longer.

TRACEABILITY OF THE SHIPMENT

• When the order is shipped, the customer receives an email containing the tracking number and a link to follow the progress of the shipment.

INSURANCE

• Upon delivery of the products by the Courier, the Customer is required to check that the packaging is not damaged or altered, even in the closing materials. Any damage to the packaging and / or the product or the mismatch in the number of packages must be immediately reported to the Courier. In this case, the customer is asked to sign the receipt with reservation, or to refuse delivery. Once the delivery document has been signed without any notification being made, the customer will not be able to make any objection regarding the package delivered.

• Customers who place an order on STELLABLOOM.IT undertake to accept delivery of their package. If the latter is not delivered for reasons dependent on the customer (wrong address, recipient always absent, incorrect telephone number, etc.) and the package is returned to the sender, or if the customer refuses the delivery, the shipping costs and any customs duties will be deducted from the refund due.

VAT AND DUTIES

• VAT is included in the published prices for European countries. For shipments outside Europe, taxes and customs duties are already included in the final price. We ship worldwide on DDP (Delivered Duties Paid) service.
  This means that customs duties and taxes are already included in the final price.

SHIPPING COST